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Pensions: Complaints

Volume 465: debated on Thursday 25 October 2007

To ask the Secretary of State for Work and Pensions how many complaints about handling of claims for the state pension the Pensions Service received in each of the last five years. (157177)

The available information is in the following table.

Complaints to the Pension Service are not categorised into benefit areas. The information given is for all complaints received in the last five years.

April to March

Total number of complaints received by the Pension Service

2002-03

12,140

2003-04

38,957

2004-05

25,420

2005-06

22,179

2006-07

16,986

During 2003-04 the Pension Service embarked upon a series of workshops to emphasise the importance of recording and analysing feedback. This resulted in a significant rise in the feedback collected.