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Complaints Audit Committee (Annual Report 2006-07)

Volume 467: debated on Thursday 8 November 2007

I am pleased to announce the publication of the independent Complaints Audit Committee (CAC) annual report for the year 2006-07, and the Border and Immigration Agency's response. Copies of both reports are available in the House and on the Border and Immigration Agency's website.

This is the CAC's thirteenth report. Their role is to monitor the effectiveness of the Agency's procedures for handling complaints.

We welcome the report and its findings which reflect much of the analysis set out by the former Home Secretary, my right hon. Friend the Member for Airdrie and Shotts (John Reid), in the summer of 2006. As part of the reforms instigated by BIA since July 2006 a new complaints procedure has been designed from scratch which the Complaints Audit Committee has been instrumental in shaping and which will go live in February 2008.