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Business: Royal Mail

Volume 468: debated on Monday 26 November 2007

To ask the Secretary of State for Business, Enterprise and Regulatory Reform, if he will hold discussions with the chair of the National Consumer Council on the requirements of business users of the Royal Mail following its agreed merger with Postwatch and Energywatch. (166810)

My right hon. Friend, the Secretary of State will hold discussions with the chair of the new National Consumer Council on a wide range of consumer matters including any plans the council may have in relation to problems faced by small businesses in the postal and energy sectors.

The Consumers Estate Agents and Redress Act 2007 provides the new National Consumer Council with extensive powers to investigate complaints and the definition of "consumer" in the Act is sufficiently wide to incorporate small businesses. However the new National Consumer Council is an independent body and will consult on its priorities and how it intends to address the range of issues affecting consumers in its business plan.