Skip to main content

Departmental Correspondence

Volume 468: debated on Thursday 29 November 2007

To ask the Secretary of State for Defence what percentage of inquiries received by his Department from the public were responded to within (a) one week, (b) 14 days, (c) 28 days, (d) two months and (e) three months; and in what percentage of cases it took (i) over three months and (ii) over one year to respond. (167382)

The Ministry of Defence has only been able to record this information since 12 September 2006 when a new database was introduced. However, figures are only available for 60 per cent. of correspondence received and only for correspondence answered within 20 working days. The figures below are for correspondence received between 12 September 2006 and 31 October 2007.

41 per cent. answered substantively within five working days;

59 per cent. answered substantively within 10 working days;

85 per cent. answered substantively within 20 working days.

The MOD undertakes to answer all correspondence within 15 working days and 80 per cent. was answered substantively within that target.

The Cabinet Office, on an annual basis, publishes a report to Parliament on the performance of Departments in replying to Members/Peers correspondence. The Report for 2006 was published by way of a written ministerial statement on 28 March 2007, Official Report, column 101WS. Information for 2007 will be published as soon as it is ready after the end of the calendar year.