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NHS: Complaints

Volume 468: debated on Thursday 29 November 2007

To ask the Secretary of State for Health how many complaints were made about services at each NHS trust in each of the last three years; and how many such cases resulted in litigation. (165276)

The information requested has been placed in the Library. It details the number of written complaints about hospital and community services received by each individual national health services trust in 2004-05, 2005-06, and 2006-07.

There is no direct causal link between cases of litigation and complaints, as it is possible to pursue litigation without first lodging a formal complaint; and aggregated information on litigation cases is held separately by the NHS Litigation Authority. There are therefore no data available on how many individual litigation cases begin as complaints. Data on number of litigation cases in 2004-05, 2005-06, and 2006-07 are set out in the following table.

CNST

Existing Liability Scheme (ELS)

Ex-regional health authorities (Ex-RHAs)

Total

2004-05

5,273

329

7

5,609

2005-06

5,427

270

0

5,697

2006-07

5,280

146

0

5,426

Note:

CNST is for clinical negligence incidents from 1 April 1995, ELS for clinical negligence pre 1 April 1995, and Ex-RHA is for liabilities relating to the Ex-RHAs. The number of claims relates to the year a claim is made, not the year the incident occurred.