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Driver and Vehicle Licensing Agency: Complaints

Volume 468: debated on Thursday 6 December 2007

To ask the Secretary of State for Transport how many customer complaints the Driver and Vehicle Licensing Agency received in the last 12 months, broken down by type of complaint received. (164644)

The Driver and Vehicle Licensing Agency (DVLA) manages more than 40 million driver and 32 million vehicle records. In financial year 2006-07 DVLA received a total of 6,668 complaint cases.

This can be broken down into:


Drivers Complaints


Vehicles Complaints


General Complaints