Skip to main content

Railways: Tickets

Volume 469: debated on Monday 10 December 2007

To ask the Secretary of State for Transport what her policy is on the charging of administrative fees by rail travel ticket agents when issuing refunds to customers. (172882)

The policy on refunds is set out in the National Rail Conditions of Carriage. The National Rail Conditions of Carriage entitles passengers to a refund on tickets which have not been used, payable in specified circumstances. It also permits administration charges of up to £10.00 to be raised for processing the refund.