To ask the Chancellor of the Exchequer if he will place in the Library a copy of telephone scripts used by call centre staff for the tax credits helpline. (172616)

Advisers do not use scripts, but do have access to online support and advice tools to help them in answering customer’s questions. To put these online tools into a format suitable for publication would incur disproportionate cost. However the tax credit manual and the tax credit technical manual are already publicly available on the HMRC website at:

http://www.hmrc.gov.uk/manuals/ntcmanual/index.html

and

http://www.hmrc.gov.uk/manuals/tctmanual/index.html

respectively.

To ask the Chancellor of the Exchequer what proportion of calls received by the tax credits helpline were from a mobile phone in the last period for which figures are available. (172618)

HMRC estimate that around 21 per cent. of the calls made to the tax credit helpline during the November 2007 were made from a mobile phone.