Where parliamentary questions or correspondence from Members of Parliament refers to child support operational matters, the Minister will ask the Child Support Agency to respond on their behalf as the administration of the Child Support Agency is a matter for the chief executive.
Letter from Stephen Geraghty:
In reply to your recent Parliamentary Question about the Child Support Agency, the Secretary of State promised a substantive reply from the Chief Executive.
You have asked the Secretary of State for Work and Pensions if he will take steps to ensure that hon. Members’ constituency cases are not referred to regional Child Support Agency offices without hon. Member’s consent; and if he will make a statement.
Where Parliamentary Questions or correspondence from Members of Parliament refers to Child Support operational matters, the Minister will ask the Child Support Agency to respond on his behalf.
I reply personally to all Parliamentary Questions, including those relating to constituency cases. The Agency’s Head of Client Relations, Florence Lea, will reply to all other correspondence from hon. Members to the Minister relating to constituency cases.
In cases where an hon. Member writes directly to me as Chief Executive, the Agency’s policy is that all such correspondence is dealt with by the Agency’s Head of Client Relations, unless the hon. Member is content to receive a response direct from the regional centre dealing with their constituent’s case.
I hope you find the answer helpful.