The review of customer experience information started in October 2007. This review fulfils a commitment made in the ‘Our Health, Our Care, Our Say’ White Paper:
“To facilitate the better use of surveys, the Department of Health will review the (national patient) survey programme” (paragraph 7.21).
The cost of this work is £249,000 and it is due to conclude in February 2008.
The project scope is to look at how we might collect the most appropriate feedback from patients and users and ensure it is being used at all the right levels, such as policy making, commissioning, provision, staff accreditation and reward.