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Jobcentre Plus: Administration

Volume 470: debated on Thursday 17 January 2008

To ask the Secretary of State for Work and Pensions how much has been spent on average per year on the administration of Jobcentre Plus in the last five years; and what proportion of this has been spent on the delivery of frontline services. (172629)

The administration of Jobcentre Plus is a matter for the chief executive, Lesley Strathie. I have asked her to reply to the hon. Member.

Letter from Mel Groves, dated 17 January 2008:

The Secretary of State has asked the Chief Executive to reply to your question concerning how much has been spent on average per year on the administration of Jobcentre Plus in the last five years and what proportion of this has been spent on the delivery of frontline services. This is something which falls within the responsibilities delegated to Ms Strathie as Chief Executive of Jobcentre Plus. I am replying in her absence as Acting Chief Executive.

The information available is set out in the table below. This contains details of the administration expenditure in Jobcentre Plus over the past four years since 2003/4. Not all costs can be accurately split between customer facing and non customer facing activities. However, the proportion of staff deployed on customer facing activities provides a good approximation of the proportion of costs spent on customer facing activities. This is because most costs are either staff or staff related.

Net administration costs (£ million)

Proportion staff deployed on front line activities

2003-04

3,042

71

2004-05

3,244

73

2005-06

3,463

84

2006-07

3,542

89

Notes:

1. The administration cost totals for each year relevant annual report and accounts. The last report being 2006-07.

2. The proportion of staff deployed on front line services is extracted from our activity based management system. Information is only available for 2003-04 onwards.

I hope this is helpful.