The extent to which two of my Department’s agencies—The Pension Service and the Disability and Carers Service—have a shared set of customers has been increasing over time to the point where, currently, more than half of all of the customers of the Disability and Carers Service are now over pension age and thus customers of both agencies. Current trends in longevity mean that this proportion will continue to increase in the future.

Against this background it has become increasingly evident that the separate management of the two agencies is no longer the best means of providing a more integrated and seamless service to their customers. Accordingly we have decided to establish, as from the beginning of 2008-09, a single agency, under a single chief executive, to take responsibility for the work of the two organisations.

The two existing organisations—The Pension Service and the Disability and Carers Service—will continue to operate under their existing names and their customers will continue to receive services from them as they do now. But, over time, the new agency will help us to provide a more cohesive service to its customers that will aim to meet more of their needs in a joined-up and seamless way.

The creation of the new agency will not change the way that DWP and DCS in particular, delivers services to its working age customers.