When an incident of verbal or physical abuse occurs against escort staff by detainees (which includes failed asylum seekers), staff are required to complete an incident report and submit it to senior managers. Staff can also report the matter to the police. Detainees wishing to complain against escort staff use complaints forms that are freely available in removal centres and submit them in confidence to the Border and Immigration Agency removal centre manager. Information on cases of physical and verbal abuse by and against failed asylum seekers is not collected separately and is therefore not available.