The information is not collected in the format requested. The following table shows the number of written complaints about hospital and community services for 2004-05, 2005-06 and 2006-07 for Barnet Primary Care Trust (PCT), Royal Free Hampstead NHS Trust, North West London Hospitals NHS Trust and Barnet and Chase Farm Hospitals NHS Trust. Information regarding the NHS Ombudsman is not collected centrally.
Total complaints Concluded within target Concluded outside target Still being pursued 2004-05 Barnet PCT 82 76 6 2— Royal Free NHS Trust 791 462 230 99 North West London Hospitals NHS Trust3 900 509 311 80 Barnet and Chase Farm Hospitals NHS Trust 403 262 138 3 2005-06 Barnet PCT 76 63 13 2— Royal Free Hampstead NHS Trust 839 421 336 82 North West London Hospitals NHS Trust3 869 265 567 37 Barnet and Chase Farm Hospitals NHS Trust 417 268 146 3 2006-07 Barnet PCT 68 63 5 2— Royal Free Hampstead NHS Trust 775 392 255 128 North West London Hospitals NHS Trust3 753 482 263 8 Barnet and Chase Farm Hospitals NHS Trust 296 206 90 2— 1 Up to 2005-06 Hospital and Community Health Services complaints were collected where the local resolution action time limit was 20 working days. In 2006-07 there was a change to the resolution time limit. From 1 April 2006 to 31 August 2006 complaints were collected where the local resolution action time limit was 20 working days and from 1 September 2006 to 31 March 2007 complaints were collected where the local resolution action time limit was 25 working days. 2 Denotes zero. 3 North West London Hospitals NHS Trust includes Northwick Park Hospital. Note: Data collected at trust level only. Source: The Information Centre for health and social care, Workforce and Community Health Statistics—dataset KO41a