HMIC inspected all forces in England and Wales across a number of police business areas as part of their Baseline assessments up until 2007. Contact management was one of those business areas. In the three years to 2007, Essex police had been graded Fair (2003-04), Fair (2004-05) and GOOD (2005-06), indicating steady and continual improvement.
In the year to date Essex have been performing very well in respect of their 999 emergency call-handling, answering 92.5 per cent. of call received within 10 seconds, which is 2.5 per cent. above the expected target of 90 per cent. in 10 seconds as laid down in the National Call Handling Standards.