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NHS: Telephone Services

Volume 470: debated on Friday 25 January 2008

To ask the Secretary of State for Health what his Department’s policy is on the use of non-geographic telephone numbers for lines used by members of the public; which of the primary care trusts in England advertise such telephone numbers to the public; and what estimate he has made of the number of calls to these numbers in the last 12 months. (179558)

The provision of telephone services for patients and the public is a matter for the local national health service. The Department did however issue guidance in December 2006 clearly setting out that patients should not be charged more than the equivalent of a local call.

Information on which of the primary care trusts in England advertise non-geographical telephone numbers and how many calls were made to these numbers in the last 12 months is not collected centrally.