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Departmental Telephone Services

Volume 471: debated on Monday 28 January 2008

To ask the Chancellor of the Exchequer how many 0845 or similar cost telephone numbers are used by (a) his Department and (b) related departmental bodies for public access to services. (180075)

The following table lists the number of 0845 telephone numbers in use, together with an estimate of the number of these which are used for public facing services as at 17 January 2008.

It is not possible to provide information on “similar cost” numbers as call charges are based on the tariff arrangements that customers have with their service provider and the device they use for the call and the location from which they call, and these data are not available.

Name

Number of 0845 numbers used

Number relating to public facing services

Debt Management Office

126

18

Government Actuary's Department

0

0

HM Revenue and Customs

977

135

HM Treasury

0

0

National Savings and Investments

8

8

Office of Government Commerce

1

1

Office for National Statistics

22

22

Royal Mint

85

85

Valuation Office Agency

3

2

Total

1,222

1271

1 Estimated