A key aim of the Government’s Citizen Focused Policing agenda is to support all forces, including the Metropolitan police, in improving the service they provide to victims. These include the development of minimum service standards, such as the Quality of Service Commitment, and the creation of new statutory rights for victims under a code of practice for victims of crime.
The effective use of performance information is also crucial, with all forces conducting local surveys to assess victim satisfaction. This performance information submitted by forces to the Home Office on a quarterly basis, is used to help drive performance improvements.
Furthermore, the rollout of Neighbourhood Policing focuses on improving public confidence and satisfaction in the police service by ensuring the needs of individuals and communities are considered and routinely reflected in day to day policing activity.