Skip to main content

Pension Service: ICT

Volume 471: debated on Monday 4 February 2008

To ask the Secretary of State for Work and Pensions how many customers were incorrectly identified as being in prison due to a computer fault by the Pension Service over the last 12 months. (179588)

Over the last 12 months, seven Pension Service customers were incorrectly identified as being in prison when in fact this was not the case. All affected cases were related to a winter fuel payment. The error has now been corrected, correct payments allocated and a letter of apology sent to the customers.