Student Loans Company: Complaints

To ask the Secretary of State for Innovation, Universities and Skills pursuant to the answer to the hon. Member for Cheltenham of 15 January 2008, Official Report, column 1200W, on Student Loans Company: complaints, if he will provide the equivalent information on complaints to the Student Loans Company made from January 2001 to November 2006. (182919)

The total number of complaints received by the Student Loans Company (SLC) about the income contingent loan scheme in the period April 2005 to November 2006 is set out in the following table. This information is not available prior to April 2005.

*Complaints received by the SLC about ICL repayments April 2005 to November 2006*
	Deductions taken	Incorrect advice—telephone and correspondence	Misunderstood scheme	System/clerical failure	Total
November 2006	10	0	8	5	23
October 2006	5	0	13	8	26
September 2006	3	0	7	6	16
August 2006	6	0	20	16	42
July 2006	6	2	8	4	20
June 2006	6	0	13	4	23
May 2006	5	1	10	7	23
April 2006	2	0	11	5	18
March 2006	2	3	9	7	21
February 2006	2	0	10	6	18
January 2006	2	0	11	6	19
December 2005	4	0	15	3	22
November 2005	2	1	8	10	21
October 2005	1	2	9	9	21
September 2005	4	1	0	3	8
August 2005	12	0	3	5	20
July 2005	2	0	3	7	12
June 2005	5	1	16	9	31
May 2005	2	1	11	3	17
April 2005	3	1	14	6	24
Total	84	13	199	129	(425)

Volume 471: debated on Monday 4 February 2008