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Social Security Benefits

Volume 472: debated on Wednesday 20 February 2008

To ask the Secretary of State for Work and Pensions what the most common length of time was for each benefit delivery centre or processing site that social fund applicants had to wait for (a) initial decisions, (b) internal reviews, (c) applications awaiting any action and (d) applications not yet registered, or best estimate thereof in the most recent period for which figures are available. (179250)

[holding answer 15 January 2008]: The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.

Letter from Lesley Strathie, dated 19 February 2008:

The Secretary of State has asked me to reply to your question about what the most common length of time was for each benefit delivery centre or processing site that Social Fund applicants had to wait for initial decisions, internal reviews, applications awaiting any action and applications not yet registered, or best estimate thereof in the most recent period for which figures are available. This is something which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.

Information is available only for initial decisions.

The most common clearance times (mode) for discretionary Social Fund applications in November 2007 are given in the table.

Most common (modal) length of time for clearing applications in November 2007 (working days)

Social fund benefit delivery centre by region

Community care grants

Crisis loans

Budgeting loans

East of England

Essex

n/a

1

2

Norwich BDC

1

1

7

East Midlands

East Midlands North

7

1

4

South East Midlands

7

1

6

London

Balham3

10 and 11

1

7

Ilford

5

1

2

North East

Northumbria

6

1

4

South Tyneside and Wear Valley

2

1

5

Tees Valley

5

1

5

North West

Greater Liverpool

10

6

Chorlton BDC

8

4

Scotland

Inverness BDC

11

3

Springburn BDC

12

3

South East

Milton Keynes BDC

25

11

South West

South West Central

6

5

Wales

Llanelli BDC

14

5

South East Wales

8

8

West Midlands

West Midlands SF

5

11

Yorkshire and Humberside

Y & H Bradford

3 and 4

4

Y & H Sheffield

2

1

Notes

1. Insufficient data are available for Essex for Community Care Grants. This is because of a limitation of the Management Information System.

2. Numbers are based on applications cleared in November 2007, not on applications received during that month.

3. The two figures given are the most common clearance times (the same number of Community Care Grant applications were cleared in each number of working days).

Key:

BDC -Benefit Delivery Centre

SF - Social Fund

Y&H -Yorkshire and Humberside

Source:

DWP Social Fund Policy, Budget and Management Information System