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101 Calls

Volume 472: debated on Wednesday 20 February 2008

To ask the Secretary of State for the Home Department pursuant to the answer of 7 January 2008, Official Report, columns 253-4W, on 101 calls, (1) what information her Department has received from each pilot on the costs and benefits of the 101 single non-emergency number; if she will place the information in the Library; and if she will make a statement; (182614)

(2) what evaluation has been conducted of the costs and benefits of the 101 single non-emergency number pilots; and if she will make a statement.

The Home Office has worked closely with all the initial 101 single non-emergency number areas since the service was launched to understand the costs and benefits of the 101 service and to inform options for its future operation. The information gathered has formed part of the overall evaluation of the costs and benefits of the 101 service and has included assessment of caller demand, customer satisfaction, public awareness and the impact on the delivery of local services and the management of resources.

The evaluation and assessment found that the 101 service has successfully demonstrated benefits around improving the public's access to and satisfaction in local community safety services. Through greater partnership working and better information about what problems are happening where, the 101 service has also helped local police and councils to target their resources more effectively and efficiently and improve the delivery of those services to the public.

The Home Office will be making available the wider learning and good practice identified from this assessment, to provide a toolkit to help enable and inform all local areas to embed the benefits in local services and to develop locally funded 101 services where possible. This material will be placed in the Library when it is available.