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In October 2007, Ofgem introduced a set of key performance indicators with regard to connections and faults repairs for street lighting services. DNOs are required to report on their performance in respect of each local authority against a number of criteria and meet those criteria in 90 per cent. of instances overall. Performance against criteria will be published by Ofgem annually.
Ofgem has received one quarterly return under the new requirements (for the three months ending 31 December 2007). The figures for EDF Energy (London Power Networks) show:
New works 1-10 Jobs Rqmt Performance < 15 working days 60.0% 35 NO 1140 25.0% < 30 working days 90.0% 44 NO 1— 56.4% > 30 working days — 61 NO 1— 43.6% New Works 11 -50 Jobs < 25 working days 70.0% 192 NO 2710 27.0% < 35 working days 90.0% 64 NO 2— 36.1% > 35 working days — 454 NO 2— 63.9%
Ofgem will discuss both aggregate figures shown above for the first quarter and performance within each local Public Lighting Authority (PLA) area with EDFE. Ofgem also considers feedback received from PLAs at various forums and will take up specific issues with DNO management when necessary.