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Home Energy Efficiency Scheme: Heating

Volume 472: debated on Monday 25 February 2008

To ask the Secretary of State for Environment, Food and Rural Affairs what the process is for servicing boilers installed under the Warm Front scheme; how often boilers and central heating appliances are serviced under the Warm Front scheme; what the response time is when boilers or central heating appliances are reported faulty under the Warm Front scheme; what the procedure is, under the Warm Front scheme, for those left without heating or hot water when appliances fitted under Warm Front break down; and whether there is a procedure for emergency situations when such boilers or heating appliances break down. (186981)

Gas boilers installed or repaired under Warm Front receive two annual service visits. These are carried out approximately 12 and 24 months after the date of installation.

Warm Front customers who have received a gas boiler have access to a 24 hour breakdown line, which operates seven days a week and 365 days a year. In the majority of cases this service provides either a same day or next day response. Temporary heaters will also be provided under certain circumstances.