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Patient Choice Schemes

Volume 472: debated on Monday 25 February 2008

To ask the Secretary of State for Health what estimate he has made of the number of hours per week GPs spent using the Choose and Book system in the most recent period for which figures are available. (185824)

The Department does not collect information centrally on the number of hours per week that general practitioners spend using Choose and Book.

Benchmarked timings have been published showing the average length of time taken to use Choose and Book when it is correctly configured:

to log on to the system takes about 9 seconds;

to generate an appointment request takes about 38 seconds; or

to book an appointment takes 47 seconds.

These times are how long it takes the computers to respond, and do not take into account the time required for the clinical and booking conversation that is needed with the patient.