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101 Calls

Volume 472: debated on Tuesday 26 February 2008

To ask the Secretary of State for the Home Department what recent assessment she has made of the effectiveness of the non-emergency 101 number. (188137)

[holding answer 25 February 2008]: Assessment of the 101 service in the initial live areas found that the service has successfully improved public access to and satisfaction in community safety services. Through greater partnership working and better information from the public about what problems are happening where, the 101 service has helped local police and councils to target their resources more effectively and efficiently and improve the delivery of those services to the public. We welcome Sir Ronnie Flanagan's endorsement of these benefits in the final report of his review of policing, particularly in support of better neighbourhood management.

While it was decided not to continue centrally to fund local areas, a difficult but necessary decision in the context of important competing pressures and priorities, we remain keen to see the benefits and good practice from 101 taken up as widely as possible. It is for this reason that we will be continuing to provide funding for the national 101 infrastructure, as well as providing a tool kit to help local areas to improve local services and develop locally funded 101 services where possible.

I welcome the work currently being taken forward to this effect by the Greater London Assembly together with London councils, individual boroughs and the Metropolitan Police in their plans to pilot the 101 service locally.