The Department collates information on letters from the public for the annual departmental report, as part of the six national standards for central Government which were introduced to the Department and its Executive agencies from April 1997.
The following table provides figures on the number of letters from the public and ministerial correspondence for the calendar years 2002 to 2006. Figures for 2007 are currently being collated.
Number of letters 2002 27,212 2003 21,088 2004 101,314 2005 103,141 2006 17,449