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Domestic Wastes: Waste Disposal

Volume 472: debated on Monday 3 March 2008

To ask the Secretary of State for Communities and Local Government what information is collected from waste collection authorities on public satisfaction with the frequency of household rubbish collections. (189490)

I have been asked to reply.

There are three Best Value User Satisfaction Indicators for waste: BVPI90a, covering satisfaction with household waste collection; BVPI90b, satisfaction with waste recycling with a focus on local facilities; and BVPI90c, satisfaction with waste disposal, concentrating on local tips etc.

The National Indicator Set is limited to measures that help to achieve the Government's priority outcomes. Local authorities’ duties and responsibilities remain unchanged. There are many services and activities undertaken by local government, alone or in partnership, which are not directly reflected in the National Indicator Set, but which continue to be important to local areas and the people who live there. It is more appropriate that these are performance managed locally; with local authorities setting priorities, determining performance indicators and monitoring and reviewing performance. This is part of the process of devolution that local government has been seeking.

The latest national results for public satisfaction with local government and its services, with trends over time, by authority type and by region for each indicator, are available from the Department for Communities and Local Government’s (CLG) website.

A Place Survey run by CLG will be used to collect twenty of the citizen perspective indicators included in the National Indicator Set. This will be collected through a single survey, to be administered by local authorities, and will replace the Best Value User Satisfaction Surveys. We anticipate that the first Place Survey will be carried out this autumn. Government have recently carried out a consultation on this issue, which closed on 8 February.