The lone parent personal adviser role is one of a number of specialist adviser roles within Jobcentre Plus. Advisers are required to complete generic adviser training which includes e-learning, mentoring and workbooks. They also complete specialist modules of learning specific to the customer group they will be working with, for example lone parents. To support this training, departmental guidance is available on the departmental intranet site which covers all aspects of business process, regulations, procedures and best practice.