Written Answers to Questions
Friday 7 March 2008
Wales
Departmental Property
Women and Equality
Equality
There is a statutory duty on the Equality and Human Rights Commission to promote equality of opportunity, including the right of persons not to be discriminated against on the grounds of their sexual orientation or gender re-assignment. Each Commissioner is subject to a code of practice which makes them collectively liable/responsible for the decisions of the Commission, including giving full effect to the statutory duties of the Commission.
Transport
Crossrail Line
The Department and BAA are negotiating the terms of a suitable contribution by BAA towards the construction of Crossrail. There is no linkage between this negotiation and the Department’s consideration of the case for a proposed third runway at Heathrow.
Departmental Sick Pay
The notional cost of paid sickness absence in DfT for the financial year 1 April 2006 to 31 March 2007 was £15.5 million.
Ministerial Car Fleet
Of the 30 cars in VED band F, 13 are allocated to Secretaries of State and the remaining 17 are allocated to other Ministers. The one car in VED band G is allocated to a Secretary of State.
Network Rail: Fines
This is a matter for the independent Office of Rail Regulation (ORR), whose investigation has concluded that the problems experienced over the new year were part of a continuing breach by Network Rail of its network licence. The ORR is now consulting on its response.
I understand that Network Rail is exploring urgently with passenger and freight operators and user representatives the option of funding a package of customer improvements worth £14 million. If agreement can be reached by the end of the month, the ORR could decide to endorse this rather than imposing its proposed penalty on Network Rail for breaching its licence.
Parliament Square: Accidents
The numbers of reported personal injury road accidents in Parliament Square in 2001 to 2006 are shown in the following table.
Number of accidents 2001 24 2002 19 2003 27 2004 13 2005 13 2006 5
Information on the number of accidents involving or caused by persons taking part in public demonstrations opposite Carriage Gates is not collected.
Justice
Chelmsford Prison
The operational capacity at Chelmsford prison is 695. Prisoners unlocked were as follows (a) 684 (b) 692 (c) 692.
Chelmsford Prison: Suicide
(2) how many safer cells there are at Chelmsford Prison; how many were installed in each of the last 10 years; and how many are planned to be installed in 2008;
(3) how many of those who committed suicide at Chelmsford Prison in the last 10 years were accommodated in safer cells.
The number of self-inflicted deaths at Chelmsford prison in each of the last 10 years, and to 4 March 2008, is provided in the following table:
Self-inflicted deaths 1998 2 1999 1 2000 1 2001 1 2002 1 2003 0 2004 0 2005 1 2006 1 2007 3 20081 3 1 Year to date Note: The Prison Service/NOMS definition of self-inflicted deaths is broader than the legal definition of suicide and includes all deaths where it appears that a prisoner has acted specifically to take their own life. This inclusive approach is used in part because inquest verdicts are often not available for some years after a death (some 20 per cent. of these deaths will not receive a suicide or open verdict at inquest). Annual numbers may change slightly from time to time as inquest verdicts and other information become available.
Of the 138 safer cells installed at Chelmsford prison (some of the older of which are on the maintenance database for refurbishment), 12 were installed in 1996 and 126 in 2006. There are no plans to install additional safer cells at Chelmsford prison during 2008.
None of the self-inflicted deaths at Chelmsford Prison since 1998 have occurred in safer cells.
Freedom of Information
London local authorities including the Common Council of the City of London are already covered by the Freedom of Information Act and listed in Part II of Schedule 1.
The Government announced last year that Regional Assemblies in their current form and function would not continue. Their regional planning functions will in due course be transferred to the Regional Development Agencies, which are already public authorities within the meaning of the Freedom of Information Act.
The Local Government Association is not currently subject to the Act. The Government have just concluded a consultation on whether to extend coverage to organisations that carry out public functions and are not currently subject to the Act. The Government aim to publish its response to this consultation in May 2008.
Prisoners
Release on temporary licence is the mechanism that enables prisoners to participate in necessary activities, outside of the prison establishment, that directly contribute to their resettlement into the community and their development of a purposeful law abiding life. The eligibility requirements are set out in Prison Service Order 6300 Release on Temporary Licence, which is available on the Prison Service website. Eligible prisoners must pass a rigorous risk assessment before temporary release is granted.
Information on those considered unsuitable for release under temporary licence is not centrally available, would require manual inspection of individual prisoners’ records and could not be provided without disproportionate cost.
Prior to allocation to an open prison, prisoners are assessed to ensure that the level of risk that they present can be safely managed in open conditions. The assessment will take account of a range of factors including participation in activities such as offending behaviour and treatment programmes where appropriate. However, some programmes are also delivered in open prisons. This information is therefore currently not available.
Prisoners Release
Prisoners are not released on end of custody licence at weekends or public holidays. If the ECL eligibility date falls on a weekend or public holiday release is deferred to the next working day. Therefore, no prisoners were reported to have been released on ECL on 1 January 2008.
Probation
(2) in how many probation areas courts have been advised of restrictions on the availability of a community penalty; and what alternative sentences are available in those areas.
The information requested is not collected centrally. I will make inquiries of probation areas and write to the hon. Member.
Probation Officers
464 trainee probation officers qualified in 2007 of which 60 (13 per cent.) have not been offered permanent jobs as probation officers. Of the 60 trainee posts, 35 have been offered a variety of roles including fixed term PO contracts, PSO roles pending a PO vacancy or other roles within the service and 25 have left the service (some by their own volition).
A further 10 TPOs who qualified were originally offered temporary PO contracts which have now been made permanent.
Young Offenders
The Government are currently evaluating the Lancashire Peer Panel Pilot Scheme and no decision will be made on extending the scheme to other parts of the country, until that evaluation is complete.
Treasury
Capital Gains Tax: Second Homes
Treasury Ministers and officials discuss a wide variety of issues with numerous organisations and individuals in the public and private sectors as part of the process of policy development and delivery. As was the case with previous Administrations, it is not the Government's practice to provide details of all such meetings.
Debts: Developing Countries
The UK welcomes the recent agreements at the international finance institutions to finance Liberia's arrears clearance. This paves the way for Liberia to enter the HIPC initiative and receive debt relief. We will continue to support further eligible countries to achieve debt cancellation under the HIPC and multilateral debt relief initiatives. The UK also continues to provide debt relief to low-income countries not eligible for HIPC and that can use the savings for poverty reduction.
Departmental Publicity
I refer the hon. Gentleman to the answer given to the hon. Member for Upper Bann (David Simpson) by the then Financial Secretary (John Healey) on 25 June 2007, Official Report, column 374W.
Financial Institutions: Charity
(2) which financial institutions have charitable trusts; what assets each such trust holds; and how much each contributed to good causes in each of the last five years for which figures are available.
It is the responsibility of the Charity Commission, as the independent regulator of charities in England and Wales, to ensure that grant-giving charitable foundations, including those set up by financial institutions, operate according to their founding charitable purposes.
The FSA is responsible for the regulation of financial institutions in the UK. The Government do not hold data on individual institutions' charitable giving.
Inward Migration
The information requested falls within the responsibility of the National Statistician, who has been asked to reply.
Letter from Karen Dunnell, dated 7 March 2008:
As National Statistician, I have been asked to reply to your question concerning what the figure was for (a) inward migration and (b) net migration each year since 1997. (190860)
The estimates of immigration and net migration for the UK are presented in the table below.
Thousand Inflow Net migration 1997 327 148 1998 391 1140 1999 454 1163 2000 479 1158 2001 479 1173 2002 513 1154 2003 508 1147 2004 586 1244 2005 563 1204 2006 591 1191 1 Denotes a net inflow figure.
Drinking Water
I refer the hon. Members to the answer given to the Member for Warley (Mr. Spellar) by the then Financial Secretary to the Treasury, my hon. Friend the Member for Wentworth (Mr. John Healey) on 9 January 2006, Official Report, column 302W. Total costs for meeting refreshments were £223,619 in 2006-07 and £243,129 in 2005-06.
Unemployed: Housing
The information requested falls within the responsibility of the National Statistician, who has been asked to reply.
Letter from Dennis Roberts, dated 7 March 2008:
The National Statistician has been asked to reply to your Parliamentary Question what proportion of unemployed people live in (a) council properties, (b) housing association properties, (c) private rented accommodation and (d) owner-occupied properties; and if he will make a statement. I am replying in her absence. (192697)
The attached table gives the ILO unemployment number and percentage for the categories requested for the three month period ending December 2007. People aged 16 and over are classed as unemployed by the Labour Force Survey if they are without a job, are available to start work in the next two weeks, who want a job, have been seeking a job in the last 4 weeks or are waiting to start a job already obtained.
As with any sample survey, estimates from the LFS are subject to a margin of uncertainty.
Percentage2 Rented from a local authority 23 Rented from a housing association3 13 Privately rented4 19 Owner occupied5 43 Other6 1 Total 100 1 Number of unemployed people measured using the internationally agreed definition recommended by the International labour Organisation (ILO). 2 Number of ILO unemployed people in each housing tenure as a percentage of all ILO unemployed people. 3 Includes housing association, charitable trust or local housing company 4 Includes rented accommodation where the landlord is an employer of a household member, a relative or friend of a household member or any other private landlord. 5 Includes people who own their property outright, purchased their property with a mortgage or loan or pay part rent and part mortgage. 6 Includes those who are squatting or living rent free. Source: ONS Labour Force Survey.
Home Department
Alcoholic Drinks: Young People
The information requested is not collected centrally. The arrests collection undertaken by the Ministry of Justice provides data on persons arrested for recorded crime (notifiable offences) only. Summary offences of consumption of alcohol by persons aged under 18 are not included within this category.
Assets Recovery Agency
[holding answer 3 March 2008]: Net expenditure by the Assets Recovery Agency for the last three years for which figures are available is as follows:
Net expenditure (£ million) 2004-05 14.0 2005-06 16.5 2006-07 13.5
SOCA’s resource funding in 2006-07 was £391.6 million, its first year of operation.
Drugs: Methamphetamine
Indications suggest that there is very low use of methamphetamine among the general population and also among drug misusing offenders who regularly come into contact with the criminal justice system. From April this year, questions on the use of methamphetamine will be included in the British Crime Survey to monitor trends in usage among the general population. My Department is also looking at ways in which different sources of data can be reviewed to ensure that any increase in the prevalence of methamphetamine use is identified early.
Hooliganism: Football
(2) what discussions were held between Greater Manchester Police and the Madrid Police on the prevention of violence at the Bolton Wanderers versus Atletico Madrid football match on 21 February.
Greater Manchester police participated in the pre-match UEFA hosted security meeting for the match in Madrid. The Home Office is awaiting police and other reports on the incident. The outcome will be taken fully into account in taking forward the EU work programme on minimising safety and security risks at football matches with an international dimension. Home Office and other UK football safety and security experts have played a leading role in developing this work programme.
Immigrants: Domestic Violence
Victims of domestic violence with undecided immigration status are eligible to apply for legal aid. All cases are judged on individual circumstances and are measured against the criteria set out in the Legal Services Commission Funding Code.
Victims of domestic violence with undecided immigration status can also access services funded by the Supporting People grant, which provides support to vulnerable people in refuges, hostels and supported accommodation, or in their own home.
In addition, the Home Office announced on 6 March a new scheme where victims of domestic violence who have made successful applications for indefinite leave to remain, may qualify for a contribution towards their housing and living costs.
We recognise the need to find a permanent solution to this issue and are working across Government to achieve this.
Neighbourhood Watch Schemes: Finance
[holding answer 21 February 2008]: The Neighbourhood Watch Movement has received no direct financial support from the Home Office in the past 10 years. Instead, the Home Office supports the Movement through provision of a dedicated liaison post, and by publishing materials and promotional literature for the Movement’s use. Since 2004, the Home Office has chaired the National Strategy Group for Watch Issues, maintained a website and administered use of the Neighbourhood Watch logo. In 2005, the Home Office began funding annual public liability insurance for Movement members, and since 2007 has hosted quarterly national meetings of volunteers’ representatives. The Home Office has committed to providing this range of support in 2008-09.
Police: Expenditure
(2) how much the Metropolitan Police’s Security Command spent on border security and enforcement in each of the last three financial years;
(3) what estimate her Department has made of the amount spent by Ports Police on border security and enforcement in each of the last three financial years.
This information is not held centrally in the form requested. In general the Government allocate funding to police force areas as a whole rather than to specific locations or functions. The actual deployment of police officers at ports and their costs is an operational matter for individual Chief Officers. In the case of London, the Counter Terrorism Command is responsible for the policing of the border within the Metropolitan police force area (especially Heathrow and London City airports).
Airport operators reimburse police authorities for the costs of uniformed police officers at airports designated under section 25 of the Aviation Security Act, such as Heathrow. At other ports, such as London City airport, police officers are funded wholly or partly by the police authority, or by other means, including voluntary contributions by airport operators. These amounts are determined locally.
Additional funding for Special Branch officers at ports is provided by the Home Office through Dedicated Security Post (DSP) grants which go towards the police costs of specific security functions. The grants paid to police forces towards the costs of funding their Special Branch officers at ports in financial years 2005-06, 2006-07 and 2007-08 were £70.6 million £71.4 million and £72.6 million respectively.
Security: Licensed Premises
[holding answer 6 March 2008]: Under the Private Security Industry Act 2001 an individual who carries out manned guarding activities, such as guarding premises or property, in relation to licensed premises, requires a door supervisor’s licence from the Security Industry Authority. Further, where the activities in question are undertaken in relation to licensed premises as defined in the Act and under certain conditions, the requirements are that the activity takes place at or in relation to times when the premises are open to the public, and alcohol is being supplied for consumption on the premises or regulated entertainment is being provided. The requirement for a door supervisor’s licence is not affected by the time of day when the activity takes place. It applies whether the individual is employed on contract or “in-house”.
Shoplifting
Data on arrests collected by the Ministry of Justice provide information on persons arrested for recorded crime (notifiable offences), aggregated by main offence group, i.e. violence against the person, sexual offences, robbery, burglary, etc. More detailed data about specific offences such as shoplifting do not form part of this collection. In the light of that, the data are not available in the requested format.
Since 2003, drug testing of offenders for specified class A drugs (heroin, cocaine/crack cocaine) in some police custody suites has operated as part of the Drug Interventions Programme (DIP). Under DIP, offenders who are arrested/charged with a trigger offence (including ‘theft’ offences, which also includes shoplifting offences) in DIP intensive areas (those areas with high levels of drug-related crime) are required to undergo a drug test.
The proportion of individuals who tested positive for heroin and/or crack cocaine following arrest/charge for ‘theft’ offences (including shoplifting) as part of the DIP programme in the last three years for which we have data are shown as follows:
Percentage 2004-05 50 2005-06 48 2006-07 38
It should be noted that the reduction in the positive test rate reflects the introduction of the power to test on arrest rather than just at the charge stage. Data is not available for all illicit drugs as DIP only tests for specified CLASS A drugs (heroin, cocaine/crack cocaine) and that only some custody suites have drug testing.
Where individuals test positive for heroin and/or cocaine/crack cocaine, they are required to undergo an assessment of their drug use and treatment needs with a drug worker. Failure to attend can result in a criminal charge. Since 2003, more than 115,000 drug misusers have entered treatment through DIP.
Figures from a voluntary survey of police arrestees (the Arrestee Survey, Home Office Statistical Bulletin 12/07 (2007)), show that 54 per cent. of those reporting regular (weekly) use of heroin or crack cocaine (HC) reported shoplifting in the four weeks prior to arrest. Among those arrested for shoplifting, 37 per cent. self-reported weekly use of HC.
Theft: Computers
The Home Office has produced a wide range of information for the public aimed at informing them what they can do to reduce the risk of being victims of crime. In relation to theft from vehicles, there is general advice on not leaving any item on display in vehicles, regardless of its value, in our “Steer Clear of Car Crime” leaflets. We would encourage local police and other agencies to make use of and add to these messages.
Wildlife: Crime
The requested information on the number of full-time wildlife crime officer, is not collected centrally.
Decisions on how wildlife crime is addressed, including decisions on resources and staffing, are matters for the police service. These decisions will be made by the chief constable in the light of the competing demands on the force and the priorities of the local communities.
The work of wildlife crime officers in forces is supported by a National Wildlife Crime Unit, which covers both England and Scotland; and the Home Office has recently announced that it will be providing funding for each of the next three years to support the work of this unit.
Olympics
Olympic Games 2012
The review of governance of the Lee Valley Regional Park Authority (LVRPA) was undertaken by Deloitte on behalf of the LVRPA. The authority is currently considering recommendations resulting from the review, and the policy options available to it. The Deloitte report and associated material are, therefore, still subject to LVRPA scrutiny and are not publicly available at this time.
Olympic Games 2012: Construction
Since 2003 the Museum of London Archaeological Service and Pre-Construct Archaeology (MoLAS-PCA), has worked in partnership to provide archaeological services to the London Development Agency (LDA) regarding the Olympic Park, and now continue to do so for the Olympic Delivery Authority (ODA).
As a part of the planning application process it is incumbent upon the ODA to fund an archaeological assessment of the proposed development site, and to undertake measures to either preserve in situ or record any archaeological remains found within the designated footprint.
Furthermore MoLAS-PCA are in regular contact with English Heritage's Greater London Archaeological Advisory Service (GLAAS), who also provide advice to the five host boroughs and the ODA Planning Decisions Team.
Interesting remains will either be photographed and recorded or removed to form part of the Museum of London's collection, and in the coming weeks the ODA will be announcing a programme of events involving schools and local communities that is based upon the artefacts excavated from the Olympic site to date.
Olympic Games: Freedom of Speech
[holding answer 6 March 2008]: The rules governing British athletes participating in the Olympic Games in Beijing are a matter for the British Olympic Association (BOA), which is independent of Government.
Duchy of Lancaster
Assets: Consultants
In the financial year 2006-07, the following consultancy firms were contracted by the Cabinet Office to provide advice relating to property and estates management.
Drivers Jonas
Feilden and Mawson
GVA Grimley
Macintyre Hudson
Stephenson and Son
Humberts
Data Protection
(2) which recommendations of the Council for Science and Technology’s 2005 report, entitled Better use of personal information: opportunities and risks, have been implemented by the Government.
I have been asked to reply.
There was no formal Government response to the Council for Science and Technology’s 2005 report and the Government have not specifically implemented the recommendations. However, the report has been a valuable source of information in developing its thinking on how information is used and protected.
On 25 October, the Prime Minister asked Dr. Mark Walport and the Information Commissioner, Richard Thomas, to carry out an independent review of the use and sharing of personal information in the public and private sectors. The Ministry of Justice are currently considering how the programme should be structured to deliver service transformation.
Departmental Impact Assessments
Information on the final regulatory impact assessments published between 1 January and 30 June 2007 can be found in Command Paper 7297, available at:
http://bre.berr.gov.uk/regulation/ria/regulatory_reporting/index.asp
None are listed for the Cabinet Office.
Departments are in the process of identifying the final regulatory impact assessments published between 1 July and 31 December 2007.
From April 2008, all final impact assessment will be published on a central website.
Email: Data Protection
For security reasons, it would not be appropriate to make public the precise internal security arrangements for Government Departments.
Security procedures for the use of electronic mail, along with other protective security measures, are based on the policy and procedures within the Government Manual of Protective Security (MPS).
Magazine Press
I refer the hon. member to the answer given by the then Minister for the Cabinet Office my right hon. Friend the Member for North West Durham (Hilary Armstrong), on 26 March 2007, Official Report, column 1348W.
Members: Telephone Tapping
I have been asked to reply.
I refer the right hon. Member to the answer given by my predecessor Mr. Blair to the hon. Member for North-East Hertfordshire (Mr. Heald) on 1 February 2007, Official Report, column 464W.
Security: Greater London
The Government Security Zone (GSZ) designates that area of central London containing major government and public buildings. The GSZ programme consists of a linked series of projects to enhance security within the zone. The main project is the “Whitehall Streetscape Improvement” project which is a partnership between Westminster city council and central Government. This project involves major renovation of Whitehall incorporating new security features.
Defence
Afghanistan: Peacekeeping Operations
I am withholding detailed information on operational tactics and procedures as its disclosure would, or would be likely to prejudice the capability, effectiveness or security of the armed forces.
Armed Forces: Compensation
[holding answer 6 March 2008]: Upon the launch of the armed forces compensation scheme on 6 April 2005, every member of the armed forces (including reserve forces) was sent a copy of a booklet entitled 'Your Compensation Scheme Explained'; moreover, all service recruits who have joined since that date have received a copy. In addition, details of the compensation scheme are available to all members of the armed forces via the internet (www.veterans-uk.info), updates to the scheme are notified by way of Defence Internal Briefings which are available to all personnel via their chain of command and Intranet. Articles about the scheme have appeared in the in-house service periodicals (Navy News/Soldier Magazine and the RAF News).
Detailed information is held in all Ship/Unit Administrative Offices in the form of booklets and tri fold leaflets. In addition, all personnel have access to the Joint Service Publication 765 'The Armed Forces Compensation Scheme for Injury, Illness and Death Due to Service' either via the MoD Intranet or from their Administrative Offices. Staff at all Service Medical facilities (including the Royal Centre for Defence Medicine at Selly Oak and the Medical Rehabilitation Unit at Headley Court) are aware of the scheme and able to advise patients of the process for making a claim. Finally, details of the scheme and how to make a claim are held by Ship/Unit welfare staff and ex-service charities.
The Service Personnel and Veterans Agency who administer the scheme have a Free phone helpline (0800 169 2277) which personnel can access to seek specialist assistance with making a claim.
Armed Forces: Gliding
[holding answer 6 March 2008]: Yes. I will place a copy in the Library.
Armed Forces: Publications
The information is as follows:
(a) JSP 463 (Procedures for Project Sponsorship of Staff Targets and Requirements (The Purple Book)) is not a current publication and no copy of it could be located.
I have placed (b) JSP 468 (Joint Service Manual for the Loan and Secondment of Personnel to Commonwealth and Foreign Forces) and (c) JSP 469 (Service Code of Practice for Custody and Detention) in the Library of the House.
(d) JSP 471 (Defence Nuclear Accident Response) is available on the MOD website at the following address:
http://www.mod.uk/DefenceInternet/AboutDefence/CorporatePublications/HealthandSafetyPublications/JSP471/
Armed Forces: Uniforms
The average cost, at public expense, for all three Services for parade wear (service dress) is £100 and blues is £190. Mess dress for the RN and RAF is £135. Army officers are given an allowance to purchase all of their uniform requirements and this varies from regiment to regiment. The majority of grants are around £2,100, but it is not possible to separate out the cost of each dress uniform from this.
Defence Medical Service: Manpower
We accept that manpower shortfalls remain in some key specialties, including some consultant cadres and specialist nurses. These shortfalls have never resulted in the Defence Medical Services being unable to meet operational commitments. We manage medical deployments on a tri-service basis, allowing the work load to be shared more evenly and maximising capabilities. In addition we make use of reserves and civilian agency contractors and work closely with allies to ensure appropriate medical support is in place.
To encourage the recruitment of certain specialities within the Defence Medical Services, where there are the most severe shortfalls, the Department pays “Golden Hellos”. Golden Hellos are currently paid to General Medical Practitioners, and certain specialist consultants and nurses.
In addition the single services’ medical directorates have their own locally driven policies to improve recruitment.
Departmental Consultants
Specific data on the number of consultants employed by the Ministry of Defence are not held centrally and could be provided only at disproportionate cost.
However, MOD expenditure on external assistance, which includes management and other types of consultancy, has been reported to Ministers since 1995-96: summaries are available in the Library of the House.
Furthermore, information on organisations, including consultancy firms, paid £5 million or more by the MOD in each financial year is published in the UK defence statistics. Copies are also placed in the Library.
Departmental Plants
This information is not held centrally and could be provided only at disproportionate cost.
Departmental Recruitment
I refer the hon. Member to the reply given by my right hon. Friend, the Chancellor of the Duchy of Lancaster on 3 March 2008, Official Report, columns 2206-07W.
Harrier Aircraft: Repairs and Maintenance
The information is not held in the format requested.
Aircraft spares for the Harrier aircraft fleet are partly provided direct from industry. Spares demands satisfied from MOD stocks average 90 per cent. Spare parts availability for the Harrier fleet has been sufficient to meet its operational commitments.
Aircraft spares for Typhoon are partly provided direct from industry and partly by the MOD through an international contract. These arrangements are being built up as the RAF fleet grows and demands satisfied from MOD stocks average 68 per cent. Spare parts availability for the Typhoon fleet has been sufficient to meet its operational commitments.
Iraq: Peacekeeping Operations
UK force levels in southern Iraq currently stand at around 4,100. In keeping with the plans my right hon. Friend the Prime Minister set out to Parliament on 8 October 2007, Official Report, column 23W, we continue to plan to be able to reduce UK force levels in southern Iraq to around 2,500 from this spring. Final decisions however will, as always, be based on the advice of our military commanders and conditions on the ground at the time. Work continues on the details in consultation with our coalition partners and the Government of Iraq.
Based on actual food and storage and distribution costs, and forecast personnel numbers for March 2008, the average cost per capita, per diem, of food, and the storage and distribution of food, for troops and civilians in Iraq and Afghanistan is as follows:
Cost (£) Food (Percentage) Storage and distribution (Percentage) Iraq 6.47 51 49 Afghanistan 12.84 32 68
The ratio between fresh food and operational ration pack elements of the cost varies between the operational needs in each environment. Equally, the storage and distribution requirements for each operational theatre vary, and hence the proportion of overall cost attributable to each is different.
In Afghanistan, there are additional storage and distribution costs in meeting the demands of that operational environment, for example military charter flights and convoys to support the forward operating bases, and these cannot be broken down.
Catering costs in both theatres would include: capital costs of kitchens and dining rooms; maintenance of catering infrastructure; civilian contracts in support of catering. This information is not held centrally and could be provided only at disproportionate cost.
RAF Halton: Complaints
[holding answer 6 March 2008]: The number of complaints received is as follows:
Number 2003 67 2004 216 2005 132 2006 25 2007 38
The information comes from three sources—statistics held by RAF Halton; correspondence directed towards headquarters personnel and training command (before April 2007) and headquarters air command (after April 2007) and written complaints directed towards the Ministry of Defence. There is a possibility that there may be a small amount of duplication between these sources.
Territorial Army
[holding answer 29 February 2008]: I refer the hon. Member to the written ministerial statement the then Minister of State for the Armed Forces made on 12 June 2007, Official Report, column 41WS, and the reply I gave, as current hon. Friend the Minister for the Armed Forces, on 17 September 2007, Official Report, column 2176W, to the hon. Member for Westbury (Dr. Murrison).
I hope to be in a position to make an announcement on the events that are planned to mark the role played by the Territorial Army in the very near future.
USA: Nuclear Weapons
The UK knows of no US plans to site nuclear missile bases in the Czech Republic and Poland. US plans to base conventional ballistic missile defence assets in these countries are discussed regularly in NATO.
Prime Minister
Councillors: Surveillance
I set out the position on the Wilson Doctrine on 12 September 2007, Official Report, column 2103W.
Devolution: Scotland
I refer the hon. Member to the answer given by my noble Friend Lord Hunt of Kings Heath the Parliamentary Under-Secretary of State, Ministry of Justice on 31 January 2008, House of Lords Official Report, column WA145. In addition, I refer the hon. Member to the press briefing given by my spokesman on 18 February 2008. A transcript of this is available on the No. 10 website
http://www.number-10.gov.uk/output/Page14595.asp
and a copy has been placed in the Library of the House.
Efficiency in Public Services Review: Written Questions
All Departments, including the Ministry of Defence and the Home Office, publish performance against their Gershon targets in detail in their annual reports. Copies of these reports and further mid-year departmental reports are available in the Libraries of the House.
Farnborough Air Show
I have no current plans to do so.
British Food
I refer the hon. Member to the answer given to him by my predecessor, the right hon. Tony Blair, on 31 January 2007, Official Report, column 303W.
Human Embryo Experiments
Since July my Office has received approximately 5,800 letters about the Human Fertilisation and Embryology Bill. Given the volume of correspondence I receive, thousands of letters each week covering a broad spectrum of issues, my Office records letters by subject rather than by view expressed.
Ministerial Policy Advisers
I refer the hon. Member to my written statement on 22 November 2007, Official Report, columns 147-150WS.
Health
Abortion
The Department considered all of the information on the issue of the mental health risks of induced abortion which was submitted to the recent House of Commons Science and Technology Committee inquiry on the scientific developments relating to the Abortion Act 1967.
We have commissioned the Royal College of Obstetricians and Gynaecologists to review all evidence relating to induced abortion, to update its 2004 clinical guideline on “The Care of Women Requesting Induced Abortion”.
Accident and Emergency Departments: Admissions
I refer the hon. Member to the written answer I gave to the hon. Member for Hemel Hempstead (Mike Penning) on 28 February 2008, Official Report, column 1878W.
Blood: Donors
In April 2007, the Government introduced the Equality Act (Sexual Orientation) Regulations 2007 (Statutory Instruments No. 1263). During the drafting of these regulations, consideration was given to the matter of blood donation from gay men. This led to specific provision being made in the regulations.
The aim of donor selection criteria is to protect the health of the population and current arrangements have proved to be an essential element in reducing transfusion-transmitted infections.
Cannabis: Rehabilitation
In each local authority area, a commissioner with responsibility for specialist substance misuse will specify and commission a range of drug treatment services based on a needs assessment. Within any local drug treatment system, we would expect appropriate specialist treatment provision for people whose primary problem is cannabis, as well as for those people whose primary problem is with another drug who also experience problems with cannabis use.
The latest evidence-based approaches to treating problematic cannabis use in both adults and young people are outlined in the recently updated clinical guidelines, “Clinical Guidelines on drug misuse and dependence (2007)”, and within the National Institute for Health and Clinical Excellence (NICE) clinical guidelines on psychosocial interventions in drug misuse1. There is an expectation that treatment provided will be in line with these guidelines.
Information for young people and their families/carers is also available through Frank, the Government’s drugs information campaign launched in May 2003. Frank provides a 24-hour a day helpline staffed by a team of trained advisers who can provide information and advice on any issue relating to drugs, including cannabis, as well as making referrals to local agencies when a caller requires face-to-face help and support. Frank also provides a website, talktofrank.com, which is a comprehensive source of information and advice on drugs.
1 NICE clinical guideline 51—drug misuse: psychosocial interventions.
Chlamydia: Screening
The National Chlamydia Screening Programme (NCSP) is managed by the Health Protection Agency. The NCSP Team and regional facilitators are working with all programme areas to support them in reaching the target. The Department is working through performance management routes to increase screening volumes and the National Support Team for sexual health is supporting the areas finding it most challenging to meet their targets.
Clear
The Department paid invoices to Clear totalling £4,230.00 between May and June 2004. Records do not show the purpose of these invoices.
Departmental Disciplinary Proceedings
No civil servants have been dismissed or suspended for accessing obscene or other prohibited material in the two years since January 2006. Before that date, information is not available without recourse to individual personnel records and would entail disproportionate costs to collect.
To ensure acceptable use of information technology (IT) all permanent and temporary members of staff have to actively agree a reminder on the subject every time they log on to the Department’s IT network. Frequent communications on IT security and acceptable use of IT are distributed to system users, notably on the departmental intranet.
Departmental Standards
The following table shows the 14 trusts (primary care trusts (PCTs) and national health service trusts) that failed to meet their financial plan target as agreed between the strategic health authority and themselves and by how much.
Name of PCT/NHS trust Difference between planned and audited outturn (£ million) Bedfordshire PCT 9.6 Cambridgeshire PCT 34.7 East and North Hertfordshire PCT 6.8 Great Yarmouth and Waveney PCT 4.1 Luton PCT 12.7 Mid Essex PCT 1.7 Norfolk PCT 24.0 South East Essex Teaching PCT 1.6 South West Essex Teaching PCT 1.3 Suffolk PCT 12.1 West Hertfordshire PCT 9.4 Bedford Hospitals NHS Trust 1.0 Mid Essex Hospital Services NHS Trust 15.1 North Essex Mental Health Partnership NHS Trust 1.1
Diseases
Information on rickets, gout, impetigo and scurvy is not held centrally.
Such information as is available has been placed in the Library.
Food: Salt
The Scientific Advisory Committee on Nutrition (SACN) recommended that a reduction in the average population salt intake would proportionally lower population average blood pressure levels and confer significant public health benefits by contributing to a decrease in the burden of cardiovascular disease. The Department prioritised salt reduction in its White Paper “Choosing Health—Making healthy choices easier”, in which it committed to having discussions with industry to increase opportunities for people to make healthy choices in what they eat.
The Department and the Food Standards Agency have been working in partnership to deliver the SACN recommendation and reduce the average population salt intakes to six grams, as set out in the Department’s “Food and Health Action Plan” and the agency’s “Strategic Plan” up to 2010.
Reducing the rising burden of lifestyle diseases is also one of the high-level priorities that the Department will have a particular focus on for 2008-09, with the Department having a leading role working with partners across the public and private sectors, nationally and regionally.
Health Services: Admissions
I refer the hon. Member to the written answer I gave to the hon. Member for Hemel Hempstead (Mike Penning) on 28 February 2008, Official Report, columns 1876-78W.
Health Services: Overseas Visitors
The Department has made no such assessment.
Health: Climate Change
I refer my hon. Friend to the answer given to the hon. Member for Coventry, South (Mr. Cunningham) on 26 February 2008, Official Report, column 1460W.
Hepatitis
The information requested is available in the Health Protection Agency's annual report, “Hepatitis C in England, the Health Protection Agency Annual Report 2007”, copies of which have been placed in the Library.
HIV Infection
Costs of treating people with HIV vary depending on the severity of symptoms and level of immune suppression. Estimated annual costs of HIV treatment, including the costs of combination antiretroviral therapies range between £12,000-£19,000 per person. Total national health service expenditure on HIV treatment in 2006-07 was £497 million. This was the first year these data have been collected since HIV treatment and care budgets were placed into the NHS baselines in 2002-03.
Human Embryo Experiments
The Department has received two relevant postcard campaigns since July 2007. We have received 6,093 postcards on a campaign organised by the Society for the Protection of Unborn Children, which we started receiving in September 2007, part of which expresses opposition to any Bill that could lead to admixed embryos. We have also received 1,461 postcards issued by the All Party Parliamentary Pro-Life Group, which we started receiving in February 2008, asking hon. Members to vote against the creation of admixed embryos.
In addition to these campaigns, the Department has received a large volume of correspondence on issues surrounding embryos research, however due to the way in which correspondence is recorded the information requested could be provided only at disproportionate cost.
In Vitro Fertilisation
The Human Fertilisation and Embryology Authority (HFEA) has informed the Department that it does not require clinics to submit the information requested as part of its routine data collection. However, incidents involving loss, damage or accidental destruction of embryos should be notified to the HFEA in accordance with the requirement to report adverse incidents that occur in licensed establishments.
The HFEA uses the adverse incident reporting system to help clinics learn from mistakes and to develop control measures to reduce the risk of incidents reoccurring. Information about risk control measures is issued to clinics in the form of HFEA alerts and patient safety notices. Past alerts have included guidance on transportation of embryos and associated risks and risks involving power supply and critical equipment. The HFEA’s Code of Practice also makes clear that where adverse incidents occur, clinics are expected to review relevant procedures to minimise the risk of any reoccurrence of the incident and inform the HFEA of the revised procedures.
The HFEA has advised the Department that it intends to continue the development of its systems for improving risk management in clinics and dissemination of critical information in response to individual incidents.
The information requested is shown in the following table.
IVF2 Donor insemination3 2002 9,760 889 2003 10,076 821 2004 10,190 749 20051 11,268 645 Notes: 1. 2005 are the most recent year for which information is currently available. 2. Data include all IVF treatment cycles including use of donated eggs, frozen embryo transfers and treatment cycles involving the use of micromanipulation techniques. 3. Data include treatment cycles involving artificial insemination and Gamete Intrafallopian Transfer. Source: Human Fertilisation and Embryology Authority (HFEA), A long term analysis of the HFEA register data 1991-2006, revised February 2008.
Influenza: Vaccination
The information requested is shown in the following table.
Survey year Strategic health authority (SHA)/primary care trust (PCT) Total persons vaccinated Total percentage uptake 2000-01 Bexley and Greenwich PCT 40,887 63 London SHA 462,917 60 2001-02 Bexley and Greenwich PCT 74,257 65 London SHA 538,935 62 2002-03 Bexley PCT 23,478 67 London SHA 608,562 63 2003-04 Bexley PCT 24,825 71 London SHA 636,146 66 2004-05 Bexley PCT 24,117 68 London SHA 626,133 67 2005-06 Bexley PCT 25,684 73 London SHA 677,115 72 2006-07 Bexley PCT 14,105 71 London SHA 620,801 70 2007-081 Bexley PCT 15,743 68.9 London SHA 641,558 71.1 1 Data for this year's survey (2007-08) should be taken as provisional until final figures are published. Note: Uptake figures include only those general practitioner (GP) practices which have returned confirmation to the survey and reflect data for individuals vaccinated at these premises. Source: GP practices.
Meat Hygiene Service: Inspections
As at 28 February 2008, there were 393 abattoirs subject to audit and inspection by the Meat Hygiene Service (MHS) and 752 cutting plants subject to audit by the MHS.
Meat Hygiene Service: Manpower
In each of the last three years, the Meat Hygiene Service had an annual average full-time equivalent of staff as follows:
Number of staff (full-time equivalent) 2006-07 Official Veterinary Surgeons 354 Meat Inspectors and Meat Technicians 1,397 2005-06 Official Veterinary Surgeons 382 Meat Inspectors and Meat Technicians 1,357 2004-05 Official Veterinary Surgeons 386 Meat Inspectors and Meat Technicians 1,348
Medicine: China
The Government consider that decision making on individual clinical interventions, whether conventional, or complementary/alternative treatments, are a matter for local national health service service providers and practitioners. In making such decisions, they have to take into account evidence for the safety, effectiveness and cost-effectiveness of the treatment, the availability of suitably qualified practitioners, and the needs of the individual patient. Clinical responsibility rests with the NHS professional who makes the decision to refer and who must therefore be able to justify any treatment they recommend. If they are unconvinced about the suitability of a particular treatment, they cannot be made to refer.
A working group, chaired by Professor Mike Pittilo of Robert Gordon University, has completed its work looking at proposals for regulation of herbal medicine, traditional Chinese medicine and acupuncture which were made in a report of the House of Lords Select Committee on Science and Technology in 2000. Their report will be submitted to Ministers shortly, and a decision will then be taken about whether, and if so, how soon, legislation should be brought forward.
Members: Correspondence
A reply was sent to the hon. Member on 26 February 2008.
NHS: Questionnaires
In 2007-08, the overall cost, to date, of the surveys conducted by Ipsos MORI on behalf of the Department, is £10,432,843.
West Suffolk Hospital: Clostridium
I have been asked to reply.
The information requested falls within the responsibility of the National Statistician, who has been asked to reply.
Letter from Karen Dunnell, dated 7 March 2008:
As National Statistician I have been asked to reply to your recent question asking how many patients at (a) West Suffolk Hospital, (b) Addenbrookes Hospital and (c) Ipswich Hospital died from Clostridium difficile in each of the last five years. (191591)
Special analyses of deaths involving Clostridium difficile in England and Wales are undertaken annually by ONS. The latest year for which figures are available is 2006. Information on the numbers of deaths between 1999 and 2006 involving Clostridium difficile was published in Health Statistics Quarterly in February 2008.1 This publication is available in the House of Commons library.
ONS has not yet released any figures on deaths involving Clostridium difficile for individual hospitals. The possibility of producing figures for hospitals in the future is currently being investigated.
1 Office for National Statistics (2006) Report: Deaths involving Clostridium difficile: England and Wales, 1999-2006. “Health Statistics Quarterly” 37, 52-56.
Children, Schools and Families
Building Schools for the Future Programme: Disadvantaged
To ensure that Building Schools for the Future reaches the schools that are in most need, prioritisation was based on the greatest educational and social need of geographically coherent groupings of schools proposed by local authorities, GCSE results and eligibility for free school meals were used as proxies for these needs. Once in the programme, authorities must demonstrate through their Strategy for Change submissions that they are addressing the educational and physical |priorities in their estates.
Regional Development Agencies: Finance
I have been asked to reply.
The Department for Innovation, Universities and Skills (DfUS) has allocated £44.5 million to be spent via the regional development agencies single pot in 2007-08.
Written Questions: Government Responses
I refer the hon. Member to the reply given on 5 March 2008, Official Report, columns 2649-50W.
Work and Pensions
Child Support: Administration
The administration of the Child Support Agency is a matter for the chief executive. He will write to the hon. Member with the information requested.
Letter from Stephen Geraghty, dated 7 March 2008:
In reply to your recent Parliamentary Question about the Child Support Agency, the Secretary of State promised a substantive reply from the Chief Executive.
You asked the Secretary of State for Work and Pensions whether employees at the Child Support Agency were given indication of the timescale in which older cases would be put onto the new child support system. [188521]
We have always made clear that the bulk migration and conversion of cases from the old scheme to the new scheme would only take place when the Agency and Ministers are satisfied that the arrangements are working well for new clients. Our people were informed of that position from the outset and it has been reiterated on a number of occasions.
I hope you find this answer helpful.
Credit Unions
The information placed in the House of Commons Library provides details of constituencies, by Government office region, where Growth Fund contracted Credit Union or Community Development Finance Institutions, and their subcontractors, are located. It also provides details of the number of loans made and their value to date in those regions.
The affordable loans are being made to people on low income in areas of high financial exclusion with coverage extending beyond constituency boundaries.
The information will be updated and placed in the House of Commons Library on a quarterly basis.
Departmental Disciplinary Proceedings
The information is not available in the format requested.
The Department records information on the number of staff suspended and dismissed but does not break it down into the categories requested.
The Department’s disciplinary policy is published on the Department’s intranet and is accessible to all staff. The policy reflects the requirements in section 4.5 of the Civil Service Management Code.
Specific guidance on the use of the Department’s IT, including consequences of misuse, is set out in the electronic media policy also published on the intranet.
Departmental Impact Assessments
The Department has published two final (regulatory) impact assessments ((R)IA) since March 2007. These relate to the Child Maintenance and Other Payments Bill, and the Pensions Bill which are currently before Parliament. A copy of each of these (R)IAs is available in the Library.
Information on published final (regulatory) impact assessments can be found in Command Papers available at:
http://bre.berr.gov.uk/regulation/ria/regulatory_reporting/index.asp
From April 2008, all final impact assessments will be published on a central website.
Departmental Official Hospitality
The estimated spend on Hospitality for the Department for Work and Pensions for the period February 2007 to January 2008 (inclusive) is £57,000. This equates to 0.00094 per cent. of the total departmental expenditure limit (DEL) spend for 2006-07. Hospitality comprises expenditure on meals, drinks and snacks for non-civil servants.
The Department for Work and Pensions does not currently keep a separate record of expenditure on alcohol for hospitality purposes. Such expenditure is included within the hospitality account. Expenditure on alcohol and entertaining fall within the classification “Hospitality” within Managing Public Money, the use of which is strictly prescribed, and in accordance with published departmental guidance on financial procedures and propriety, which is based on the principles set out in Managing Public Money and the Treasury handbook on Regularity and Propriety. Accordingly, alcohol is provided only as an exception and only with the specific written authority of a small number of designated senior civil servants.
Departmental Pay
The following tables show the salary ranges for pay bands in the Department for Work and Pensions.
£ 2007 Pay band Minimum Maximum Band A/AA London Inner 16,120 17,730 Band A/AA London Outer 14,860 16,590 Band A/AA National 12,590 14,270 Band A/AA Specified Location Pay Zone 14,380 16,090 Band B/AO London Inner 17,940 21,310 Band B/AO London Outer 16,670 20,170 Band B/AO National 14,270 17,600 Band B/AO Specified Location Pay Zone 16,170 19,670 Band C/EO London Inner 22,130 27,850 Band C/EO London Outer 20,860 26,680 Band C/EO National 18,710 23,990 Band C/EO Specified Location Pay Zone 20,590 26,210 Band D/HEO London Inner 27,970 33,190 Band D/HEO London Outer 26,800 32,020 Band D/HEO National 24,410 29,500 Band D/HEO Specified Location Pay Zone 26,280 31,550 Band E/SEO London Inner 34,040 40,030 Band E/SEO London Outer 32,780 38,860 Band E/SEO National 30,170 36,130 Band E/SEO Specified Location Pay Zone 32,280 38,400 Band F/Grade 7 London Inner 43,960 57,490 Band F/Grade 7 London Outer 42,940 56,410 Band F/Grade 7 National 39,930 52,950 Band F/Grade 7 Specified Location Pay Zone 42,430 55,940 Band G/Grade 6 London Inner 57,670 70,010 Band G/Grade 6 London Outer 56,400 69,050 Band G/Grade 6 National 52,830 64,790 Band G/Grade 6 Specified Location Pay Zone 55,890 68,580 Support Grade Band 2 London Inner 16,270 17,630 Support Grade Band 2 London Outer 15,280 16,650 Support Grade Band 2 National 13,020 14,340 Support Grade Band 1 London Inner 18,050 19,360 Support Grade Band 1 London Outer 17,030 18,390 Support Grade Band 1 National 14,610 15,910 Cleaner National 12,980 12,980 Senior Cleaner National 13,160 13,160 Support Manager 2 London Inner 23,610 26,660 Support Manager 2 London Outer 22,610 25,700 Support Manager 2 National 20,430 23,400 Support Manager 3 London Inner 21,230 23,270 Support Manager 3 London Outer 20,240 22,300 Support Manager 3 National 17,620 19,590
£ 2007 Specialist pay band Minimum Maximum Band C/EO London Inner 22,130 32,070 Band C/EO London Outer 20,860 31,100 Band C/EO National 18,710 28,780 Band C/EO Specified Location Pay Zone 20,590 31,000 Band D/HEO London Inner 27,970 39,480 Band D/HEO London Outer 26,800 38,500 Band D/HEO National 24,410 35,760 Band D/HEO Specified Location Pay Zone 26,280 38,090 Band E/SEO London Inner 34,040 48,510 Band E/SEO London Outer 32,780 47,040 Band E/SEO National 30,170 44,040 Band E/SEO Specified Location Pay Zone 32,280 46,570 Band F/Grade 7 London Inner 46,200 61,100 Band F/Grade 7 London Outer 45,180 59,940 Band F/Grade 7 National 41,950 56,250 Band F/Grade 7 Specified Location Pay Zone 44,650 59,400 Band G/Grade 6 London Inner 57,670 80,470 Band G/Grade 6 London Outer 56,400 79,510 Band G/Grade 6 National 52,830 74,600 Band G/Grade 6 Specified Location Pay Zone 55,890 78,970 1 This shows the minimum and maximum salary which a specialist pay range demonstrates at this level.
£ Senior civil service pay band Minimum Progression target rate (PTR) Recruitment and performance ceiling (RPC) 1 56,100 78,540 116,000 1 (London) 59,600 82,040 116,000 2 81,600 — 160,000 3 99,960 — 205,000 Permanent Secretary 139,740 — 273,250
Departmental Plants
DWP occupies its properties under the terms of the PRIME PFI contract and pays an inclusive facilities unit price for the accommodation. The contract includes the provision of interior plants. The cost of those plants is not separately identifiable.
Departmental Public Relations
The Department for Work and Pensions was formed on 8 June 2001 from parts of the former Department of Social Security, the former Department for Education and Employment and the Employment Service. Information on costs prior to 2001 is not held centrally and could be obtained only at disproportionate cost. In addition numbers of contracts prior to 2005-06 were not collated centrally and could be obtained only at disproportionate cost.
The Department runs a number of promotional campaigns to increase awareness of people’s rights and responsibilities or changes to legislation. PR agencies are taken on where messages are most effectively promoted by supplementing ‘paid-for’ advertising (press/TV/radio) with public relations activity.
The following table details spend on PR campaigns and numbers of contracts and totals:
April-March Numbers of contracts Cost (thousand) 2001-02 — 59 2002-03 — 698 2003-04 — 1,412 2004-05 — 1,435 2005-06 5 1,206 2006-07 7 1,061 Total 12 5,871
Employment Agencies
I refer the hon. member to the reply given on 18 February 2008, Official Report, columns 224-25W.
Honours
There are 20 current members of the senior civil service in DWP who have received an honour.
Incapacity Benefit: Medical Examinations
The medical assessment process for employment and support allowance (ESA) will be delivered under contract by Atos Healthcare. The net additional cost to deliver this part of ESA is estimated to be in the region of £200 million for the period up to August 2015. This covers the costs of the new medical assessments including the new work focused health-related assessment, gathering information from customers and health care professionals, investments in information technology and Estates infrastructure, overheads and set-up costs.
Incapacity Benefit: Part-Time Employment
Incapacity benefits claimants are actively encouraged to do part-time work through the permitted work rules.
Any claimant is able to do some work providing their earnings do not exceed £20 a week.
People who are exempt from the personal capability assessment, or those who work as part of a hospital treatment programme, or those who work with supervision by a public or local authority or a voluntary organisation which finds or provides work for people with disabilities, can do permitted work for an unlimited period if their earnings do not exceed £88.50 a week.
People who may be able to return to full-time work are encouraged to attempt work by a further rule which allows people to work for up to 52 weeks providing earnings do not exceed £88.50 and the work lasts less than 16 hours weekly.
Jobcentre Plus provides a number of specialist programmes and services which support incapacity benefits claimants to move into paid work. These include Pathways to Work, New Deal for Disabled People, Access to Work, Work Preparation, Residential Training, Workstep (a programme of supported employment) and the Job Introduction Scheme. The Return to Work Credit offers eligible customers, in Pathways to Work areas, who find work of at least 16 hours a week, a weekly payment of £40 for up to 52 weeks if their gross annual earnings are below £15,000. Disability employment advisers and incapacity benefit personal advisers provide advice and support for people looking for work.
Jobcentres: Telephone Services
The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide my hon. Friend with the information requested.
Letter from Lesley Strathie, dated 7 March 2008:
The Secretary of State has asked me to reply to your question asking what assessment he has made of the efficacy of the telephony service in Jobcentres. This is something that falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.
The modernisation of our telephone service means it is easier for customers to call and speak to the right person or department without having to be transferred, and to receive a more efficient and professional service. Our service is now more flexible as it enables customers to access our services by telephone from their home over longer hours than was previously possible, and avoids them having to visit their local office to make a claim, enquire about benefits and/or seek access for job search support.
We deal with over 69,000 calls every weekday to our contact centres. We are currently answering 95.8% of calls to our new claims service. Similarly for customers seeking to access our job broking services we are achieving 94.4% of calls answered.
Following the introduction of the telephone service for Social Fund Crisis Loans we have experienced an increase of between 41-114% in call volumes (depending on the site) month on month compared to two years ago for applications to the Social Fund Crisis Loans service and as a result some offices have struggled to cope. To improve this service we are currently deploying an additional 700 staff based in our contact centres. This has enabled us to answer over 90% of calls and take nearly 40,000 applications per week.
Jobcentre Plus is continually looking for ways of improving its services and we are discussing with our telephone service providers what changes could be made to improve queue management. We are making a significant investment in the most up to date telephony infrastructure to upgrade both telephony and the available management information, to enable the effective handling of peaks and troughs of the calls we receive. The new management information system will also provide us with improved data to help monitor and develop our telephony service.
Low Incomes
Our material deprivation measure is designed to be a wider measure of families' living standards.
We define it as the number of children living in households suffering a combination of relative low income (70 per cent. of contemporary median) and material deprivation.
The available material deprivation figures and details of the methodology can be found in 'PSA Delivery Agreement 9: Halve the number of children in poverty by 2010-11, on the way to eradicating child poverty by 2020', available on the HM Treasury website. The measure was first set out in detail in CSR 2007 and has not changed.
New Deal for Lone Parents
New deal for lone parent funding for education and training is usually used for courses up to NVQ/SNVQ Level two or equivalent. However, where it is clear that a lone parent can achieve an NVQ/SNVQ Level three in 52 weeks, and the training can be completed within the 52 week period of entitlement (for example where the lone parent has the appropriate qualification levels in the subject), funding to NVQ/SNVQ Level three could be considered. In all cases consideration must be given to whether the training will lead to sustainable employment.
Pensions Service: Telephone Services
It has always been the case that customers making a call to a 0800 or 0845 Pension Service number from a mobile phone, non BT phone network or from abroad, will be charged at the specific operators' call rate.
This is a part of a broader policy, implemented by Ofcom who are the independent regulator and competition authority for the UK communications industries.