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Child Support Agency: Compensation

Volume 473: debated on Wednesday 12 March 2008

To ask the Secretary of State for Work and Pensions how much was paid in compensation for Child Support Agency maladministration in each of the last 10 years; and how many cases were involved in each year. (185592)

The administration of the Child Support Agency is the matter for the chief executive. He will write to the hon. Member with the information requested.

Letter from Stephen Geraghty, dated 12 March 2008:

In reply to your recent Parliamentary Question about the Child Support Agency, the Secretary of State promised a substantive reply from the Chief Executive.

You asked the Secretary of State for Work and Pensions, how much was paid in compensation for Child Support Agency maladministration in each of the last 10 years; and how many cases were involved in each year. [185592]

Financial redress is made to clients in cases where maladministration has occurred. The table below provides information on the total consolatory payments made to clients in each of the last ten years. This information has been published in the Child Support Agency Annual Report & Accounts. The number of cases for 1997/98 to 1999/2000 were not separately disclosed in the Child Support Agency Annual Report and Accounts.

Financial year

Compensation to clients (including interest payments) (£ million)

Number of cases

1997-98

1.101

1998-99

4.351

1999-2000

3.075

2000-01

3.053

8,908

2001-02

2.590

10,006

2002-03

2.478

10,090

2003-04

2.331

6,863

2004-05

3.009

9,118

2005-06

4.138

13,991

2006-07

3.709

15,420

I hope you find this answer helpful.

To ask the Secretary of State for Work and Pensions how many claimants owed compensation by the Child Support Agency (CSA) are awaiting payment of compensation from each of the last five years; and how much the CSA owes in such compensation for each of those years. (192694)

[holding answer 7 March 2008]: The administration of the Child Support Agency is the matter for the Chief Executive. He will write to the hon. Member with the information requested.

Letter from Stephen Geraghty, dated 12 March 2008:

In reply to your recent Parliamentary Question about the Child Support Agency, the Secretary of State promised a substantive reply from the Chief Executive.

You asked the Secretary of State for Work and Pensions, how many claimants owed compensation by the Child Support Agency (CSA) are awaiting payment of compensation from each of the last five years; and how much the CSA owes in such compensation for each of those years. [192694]

The Child Support Agency operates a discretionary, non-statutory scheme providing financial redress for maladministration. Awards may be made to redress any financial losses incurred and can include consolatory payments made by way of an apology for delay, inconvenience, worry and distress caused.

The Agency will consider whether such payments are appropriate either by request or in the course of resolving a complaint. As such, there is only a short delay between the decision to make a payment and any such payment being made.

I hope you find this answer helpful.