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HM Revenue and Customs: Whitehaven

Volume 473: debated on Thursday 13 March 2008

To ask the Chancellor of the Exchequer how staff from the HM Revenue and Customs office in Whitehaven will be consulted on the future of the office. (193597)

HM Revenue and Customs (HMRC) publishes its proposals on its internal staff intranet at the start of any review, and whenever possible business units hold face-to-face meetings with staff to explain and discuss the proposals. Staff are invited to comment on them, either individually or as part of a team, via a dedicated e-mail facility. Staff can also engage with their trade unions to put forward their views.

To ask the Chancellor of the Exchequer when he expects the consultation on the future of the HM Revenue and Customs office in Whitehaven to (a) begin and (b) conclude; and what criteria he expects to be taken into account in the decision-making process. (193598)

HM Revenue and Customs (HMRC) has too much office space and will need even less in the future. It is therefore engaged in a review programme to decide which offices best suit its future business needs. It has already reviewed offices in and around the major urban centres, and is currently working on a timetable, which it hopes to publish shortly, for the review of its remaining offices, including Whitehaven.

The potential impacts of an office closure on staff, customers and the wider local community are taken into account in the decision-making process, and balanced against HMRC’s overall aim of restructuring its estate and business in the most efficient way possible.