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NHS Questionnaires

Volume 474: debated on Wednesday 26 March 2008

To ask the Secretary of State for Health pursuant to the answer of 7 March 2008, Official Report, column 2860W, on NHS questionnaires, what the (a) subject and (b) cost was of each survey conducted by Ipsos MORI on behalf of the Department in 2007-08. (196231)

Ipsos MORI were contracted by the Department to carry out four surveys in 2007-08. These, and their associated costs, were:

In 2007-08, the Department has budgeted a total of £10 million for both components of the ‘General Practitioner (GP) Patient Survey—Access and Choice’.


The purpose of the Access survey is to measure and reward GPs based on the patients reported experience in accessing their GP in the preceding six month period; and


The purpose of the Choice survey is to measure and reward GPs based on the proportion of patients whose referring GP discussed the choice's available when referring a patient to hospital.

In 2007-08, the “What Matters to Staff” survey cost £65,800. The purpose of the survey was to identify the major factors pertaining to staff engagement and motivation to provide high quality care so as to establish a clear picture of practical ways senior managers in the national health service can improve how staff feel about their workplace, their colleagues and their roles. The results of the survey are also informing the next stage review.

In 2007-08, the cost to date of the “National Patient Choice” survey is £367,043. The survey asks patients about their experience of choosing and arranging their hospital appointment.

In 2007-08, the cost to date of the “18 Weeks Patient Experience Pilot” is £42,400. The aim of the pilot is to develop a possible survey technique to measure the experience of patients from their referral to treatment under the 18 week waiting initiative.