The majority of complaints received by Commander Medical BFC concerning either The Princess Mary hospital (TPMH, based at RAF Akrotiri) or one of the Republic of Cyprus (RoC) medical facilities are resolved locally and to the satisfaction of the complainant. TPMH operate a robust complaints procedure which is based on the equivalent NHS processes.
Records are available for 1999-2007 concerning treatment received in civilian medical facilities in the Republic of Cyprus. In this period there have been a total of 22 complaints (six from service personnel and 16 from dependents) recorded.
Complaints recorded as being made by service personnel Complaints recorded as being made by dependents 1999 0 1 2000 0 1 2001 0 2 2002 0 1 2003 0 0 2004 0 1 2005 2 5 2006 2 3 2007 2 2
During the same time frame 137 complaints were made against TPMH itself (58 by service personnel and 79 by dependents):
Complaints recorded as being made by service personnel Complaints recorded as being made by dependents 1999 5 12 2000 5 3 2001 3 7 2002 5 10 2003 10 10 2004 7 9 2005 10 14 2006 7 7 2007 6 7
The incidence of complaints made by service personnel and their dependents concerning medical care in Cyprus (both complaints against RoC medical facilities and TPMH) is broadly comparable to the incidence of complaints received by the NHS in England when allowance for the very different size of patient population is made.