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Companies House Targets

Volume 474: debated on Monday 31 March 2008

I have set Companies House the following targets for the year 2008-09:

To achieve a score of more than 86 per cent. in each quarterly Companies House customer satisfaction survey.

To achieve a 26 per cent. increase in the volume of documents submitted electronically by the end of 2008-09.

To achieve, on average, a target that a search customer can access their requested electronic document on our systems within 60 seconds.

To ensure that Companies House Direct, WebCHeck and WebFiling are available for 99 per cent. of the time between the hours of 7 am and midnight, Monday to Saturday for April to December 2008 and between the hours of 7 am and midnight Monday to Sunday for January to March 2009.

To achieve, on average, a monthly compliance rate for accounts submitted of 95.3 per cent.

To resolve 97 per cent. of all complaints within five days.

The chief executive to reply within 10 days to all letters from members of parliament delegated to him for reply.

To ensure that, on average, electronic transactions received are available to view on the public record within 72 hours.

To ensure that, on average, paper transactions received are available to view on the public record within eight days.

To ensure that 99.5 per cent. of images placed on the Companies House image system are legible and complete.

To achieve a target that 90 per cent. of staff rate Companies House as a good place to work.

To decrease the weight of non-recyclable office waste by 15 per cent.

To reduce CO2 emissions for the use of gas and electricity by 1.5 per cent. per person.

To achieve by 2010-11 a reduction, in real terms, of 15 per cent. compared to 2007-08 in the operational monetary cost of the registry per company on the register.

To achieve, taking one year with another, a 3.5 per cent. average rate of return based on the operating surplus expressed as a percentage of average net assets.

To pay all bills within 30 days, or on other agreed credit terms, on receipt of goods or services or a valid invoice, whichever is later.