The administration of the Child Support Agency is the matter for the chief executive.
He will write to the hon. Member with the information requested.
Letter from Stephen Geraghty, dated 31 March 2008:
In reply to your recent parliamentary question about the Child Support Agency, the Secretary of State promised a substantive reply from the Chief Executive.
You asked the Secretary of State for Work and pensions, what the procedures are for the Child Support Agency to make electronic copies of correspondence (a) received and (b) sent by it. [195836]
All written correspondence relating to a complaint, including those from either a client or a Member of Parliament, received by the Child Support Agency is scanned and stored electronically.
In addition, all correspondence relating to Child Support Agency issues addressed to the Chief Executive or to a Minister within the Department for Work and Pensions is scanned and stored electronically, as is any subsequent response.
The Agency does not routinely scan and electronically store correspondence received during the course of assessing an application or maintaining a case, but files this correspondence clerically. The Agency does however keep electronic copies of the letters and standard forms generated by the Agency’s computer system.
I hope you find this answer helpful.