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Heathrow Airport: Complaints

Volume 474: debated on Tuesday 1 April 2008

To ask the Secretary of State for Transport how many complaints the Government received over delays and inefficiencies at Heathrow Airport in each of the last five years. (196169)

[holding answer 25 March 2008]: The Department for Transport receive a number of letters about a variety of issues at airports e.g. baggage, disability issues, security, passenger information, delays; and these are sometimes taken up with the airport, airline or agency most concerned. The information requested can be obtained only at disproportionate cost as these letters are not filed by airports.