Skip to main content

Hearing Impaired

Volume 474: debated on Tuesday 1 April 2008

To ask the Secretary of State for Innovation, Universities and Skills what provision is made for deaf people to access services provided by his Department through call centres. (194880)

The Department for Innovation, Universities and Skills has its telephone enquiry service provided as a shared service by the Department for Children Schools and Families.

The Department for Children, Schools and Families’ telephone inquiry service offers a textphone/minicom service for deaf people. They also accept inquiries by email, fax and letter.

On information campaigns—such as provision of Student Finance—our advertising directs people to our campaign website which is fully accessible for people with impairments. A textphone number service is available on the aspirational Aimhigher website; and a transcript of the information DVD is also provided.