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Tribunals Service (Key Performance Indicators 2008-2009)

Volume 474: debated on Wednesday 2 April 2008

The following list of key performance indicators have been set for the Tribunals Service for 2008-2009.

1. 75 per cent. of tribunal applications will be dealt with within each individual tribunal’s target time.

2. 72 per cent. of Tribunals Service customers are satisfied with the service they receive.

3. To reduce annually the operating costs of the Tribunals Service in real terms. The Tribunals Service is committed to achieving efficiency savings of £9 million in 2008-2009.

Copies of the Tribunals Service Business Plan for 2008-2009 have been placed in the Libraries of both Houses.

*More information on these and other supporting targets are published in the Tribunals Service Business Plan.