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Energy Performance Certificates: Complaints

Volume 474: debated on Wednesday 2 April 2008

To ask the Secretary of State for Communities and Local Government what complaints procedures are available to those paying for energy performance certificates. (193042)

[holding answer 10 March 2008]: Details of the complaints procedure available to those paying for energy performance certificates are set out in the accreditation scheme standards for Domestic Energy Assessors (DEAs) and Commercial Energy Assessors (CEAs) respectively. A copy of the accreditation scheme standards for DEAs is available at:

http://www.communities.gov.uk/documents/planningandbuilding/pdf/319273

The accreditation scheme standards for CEAs are currently being updated. They will be published on the CLG website shortly.