The Vehicle and Operator Services Agency (VOSA)'s criteria is to provide a testing facility sufficient to accommodate at least 90 per cent. of its customers with a travel distance of 30 miles, or 60 minutes, and that target is currently exceeded by a substantial margin.
The Vehicle and Operator Services Agency (VOSA) is currently undertaking a strategic review of its operational estate and has not ruled out changes. VOSA has recently relocated the Bristol heavy goods vehicle testing station to a more strategic location in Avonmouth.
The Vehicle and Operator Services Agency (VOSA) has (a) no plans to reduce the number of staff employed in technical roles in its HGV test stations. However, there are plans to reduce the number of admin support staff. As part of the DFT Value For Money programme, VOSA has been investing in modern technology and call-handling processes to improve customer service and as a result, fewer admin staff are required. There are plans to reduce the admin work force by 19 FTEs. (b) VOSA has no proposals to change the terms and conditions of staff based at its HGV test stations. However, work has been done to investigate the options for more flexible opening hours for its test stations which may require new contracts to be negotiated.