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Home Energy Efficiency Scheme

Volume 474: debated on Thursday 3 April 2008

To ask the Secretary of State for Environment, Food and Rural Affairs what procedures are in place to ensure that work carried out by firms under the Warm Front scheme is of a satisfactory standard. (197040)

Prior to registration as a Warm Front installer, interested parties must meet stringent selection criteria.

Eaga also use a vendor-rating system to assess contractors against, as well as operational, financial and health and safety audits carried out twice yearly. Contractors who irreversibly fall short of these standards can be removed from the Warm Front scheme.

In addition to these processes, my Department employs independent quality assessors to perform six-monthly audits of scheme delivery to assess standards of workmanship and customer service.