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Driver and Vehicle Licensing Authority: Telephone Services

Volume 474: debated on Monday 21 April 2008

To ask the Secretary of State for Transport what discussions she has had with the Driver and Vehicle Licensing Authority (DVLA) on the average time taken for callers to speak to the DVLA department of their choice; and if she will make a statement. (199016)

The average time taken to answer a customer (in seconds) once they have made an appropriate choice from within the Agency's interactive voice response units (IVR's) over the last six months is:

Average time (seconds)

March 2008

76

February 2008

45

January 2008

33

December 2007

10

November 2007

10

October 2007

21