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Jobcentre Plus

Volume 474: debated on Wednesday 23 April 2008

To ask the Secretary of State for Work and Pensions how many Jobcentre Plus offices are accessible by appointment only. (195776)

The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.

Letter from Lesley Strathie, dated 21 April 2008:

The Secretary of State has asked me to reply to your question asking how many Jobcentre Plus offices are accessible by appointment only. This is something that falls within the responsibilities delegated to me as chief executive of Jobcentre Plus.

All our Jobcentres are accessible to our customers without an appointment.

To avoid sometimes unnecessary waiting, appointments are booked for customers who have an inquiry or wish to see an Adviser. In many instances however, an Adviser or other member of staff will be free to see a customer immediately.

Customers are able to use our Jobpoints or public phones without an appointment.