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Electronic Government

Volume 474: debated on Thursday 24 April 2008

To ask the Secretary of State for Innovation, Universities and Skills whether mechanisms are in place to monitor the extent to which his Department’s (a) internal and (b) external (i) correspondence and (ii) distribution of publications is carried out electronically. (199199)

The information requested is as follows:


The vast majority of internal communications is distributed electronically, including correspondence. All internal publications are distributed through the intranet or email.


For external correspondence, we have data and full monitoring on the shared correspondence service with DCSF—which covers our Skills and Higher Education policy areas. The combined email/letter split for DIUS and DCSF in 2007 was 63 per cent. email and 37 per cent. letter. In the quarter January—March 2008 on the 3,777 DIUS cases answered, 53 per cent. were by email, 47 per cent. by letter.

We do not yet have tracking figures for the shared correspondence service with BERR—who have been dealing with Science and Innovation correspondence since this Department was created in June 2007.

For distribution of publications externally: the Department is able to monitor the number of requests to the publications section of the DIUS corporate site and tracks the number of electronic downloads.