The information requested is as follows.
(a) Internally (i) all correspondence is carried out electronically and (ii) distribution of publications is monitored by exception, as all publishing is online barring the bi-monthly staff magazine. (b) (i) Most external correspondence received in the Department is processed through the central Public Communications Unit, which monitors the method of response. In 2007 63 per cent. of correspondence was replied to electronically. (b) (ii) The Department has put in place a range of protocols which govern e-mail communications to key stakeholders including all schools all local authorities.