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Jobcentre Plus: Leaflets

Volume 475: debated on Tuesday 29 April 2008

To ask the Secretary of State for Work and Pensions what guidance his Department issues to Jobcentre Plus offices about their (a) stock, (b) display and (c) use of public information leaflets. (195773)

The stock and display of information products in Jobcentre Plus offices is governed by the customer information display standards guidance. This guidance is available on the Jobcentre Plus intranet site. All Jobcentre Plus information leaflets, together with a specified number of DWP information leaflets, are mandatory stock items. The guidance stipulates which Jobcentre Plus leaflets are mandatory for display in Jobcentre Plus offices.

Separate internal guidance is available on the Jobcentre Plus intranet site that explains to our staff which public information leaflets are most appropriate to offer to an individual across a range of possible scenarios.