The stock and display of information products in Jobcentre Plus offices is governed by the customer information display standards guidance. This guidance is available on the Jobcentre Plus intranet site. All Jobcentre Plus information leaflets, together with a specified number of DWP information leaflets, are mandatory stock items. The guidance stipulates which Jobcentre Plus leaflets are mandatory for display in Jobcentre Plus offices.
Separate internal guidance is available on the Jobcentre Plus intranet site that explains to our staff which public information leaflets are most appropriate to offer to an individual across a range of possible scenarios.