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Adjudicator’s Office: Complaints

Volume 475: debated on Tuesday 29 April 2008

To ask the Chancellor of the Exchequer how many complaints have been received about the Adjudicators Office in each of the last five years; and if he will make a statement. (202662)

Figures for the number of complaints made against the Adjudicator's Office are not available.

Where a complaint is made against the handling of a complaint by the Adjudicator's Office, the adjudicator will attempt to resolve the complaint directly with the complainant. Where agreement cannot be reached, the complainant may refer the matter to the parliamentary and health services ombudsman.

To ask the Chancellor of the Exchequer how long on average the Adjudicators Office took to (a) respond to a complaint and (b) successfully deal with a complaint in the latest period for which figures are available; and if he will make a statement. (202663)

During 2007-08 the adjudicator took on average 8.98 working days to make their initial response to a complainant. The average time taken to finalise an investigation during the same period was 23.44 weeks.