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Welfare Tax Credits: Telephone Services

Volume 475: debated on Thursday 1 May 2008

To ask the Chancellor of the Exchequer how many calls were (a) received, (b) handled and (c) unanswered by (i) the claimants’ and (ii) hon. Members’ tax credit hotline in each year since 2003. (194486)

With regard to (i) the tax credits helpline, I would refer the hon. Member to previous answers provided by the then Paymaster General, my right hon. Friend the Member for Bristol, South (Dawn Primarolo):

12 September 2005, Official Report, column 2407W,

14 March 2006, Official Report, column 2137W,

5 June 2006, Official Report, column 188W,

20 June 2006, Official Report, column 187W,

25 June 2007, Official Report, columns 418W and 419W,

31 January 2008, Official Report, column 682W,

where elements of the requested information have been provided giving details of calls received, handled, busy/engaged and abandoned for each year to 31 March 2007. The full year figures to 31 March 2008 are not yet available.

On (ii) calls to the hon. Members’ hotline, I refer the hon. Member to the answer I gave him today (194467 and 194469).