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Electronic Government

Volume 475: debated on Tuesday 6 May 2008

To ask the Secretary of State for Environment, Food and Rural Affairs whether mechanisms are in place to monitor the extent to which his Department's (a) internal and (b) external (i) correspondence and (ii) distribution of publications is carried out electronically. (199190)

The Department does not monitor the format used for internal correspondence but virtually all of it now takes place by email. The Department's Customer Contact Unit (CCU) manages and monitors incoming correspondence. For the last six months, statistics show that around 40 per cent. of this was received and answered through the email channel.

The large majority of the Department's publications are, where practicable, made available electronically via the Department's website and/or from our distribution centre but this is not specifically monitored.